Autors:

CiteWeb id: 19930000093

CiteWeb score: 4609

The publication "A dynamic process model of service quality: From expectations to behavioral intentions" is placed in the Top 10000 of the best publications in CiteWeb. Also in the category Business it is included to the Top 100. Additionally, the publicaiton "A dynamic process model of service quality: From expectations to behavioral intentions" is placed in the Top 100 among other scientific works published in 1993.
Links to full text of the publication: