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Strategic Management: THE STAKEHOLDER APPROACH

Strategic Management: THE STAKEHOLDER APPROACH

Investment under Uncertainty

How should firms decide whether and when to invest in new capital equipment, additions to their workforce, or the development of new products? Why have traditional economic models of investment failed to explain the behavior of investment spending in...

The Forms of Capital

Pierre Bourdieu

Evolving to a New Dominant Logic for Marketing

Marketing inherited a model of exchange from economics, which had a dominant logic based on the exchange of “goods,” which usually are manufactured output. The dominant logic focused on tangible resources, embedded value, and transactions. Over the...

Market structure and foreign trade : increasing returns, imperfect competition, and the international economy

Market Structure and Foreign Trade presents a coherent theory of trade in the presence of market structures other than perfect competition. The theory it develops explains trade patterns, especially of industrial countries, and provides an integration...

The Balanced Scorecard: Translating Strategy into Action

The rapid evolution of the Balanced Scorecard into a strategic managment system is reported on in this book. The Balanced Scorecard approach retains traditional financial measures which reflect past organizational acheivements, but adds three new measures...

Positive Accounting Theory

Jerold L. Zimmerman

A Service Quality Model and its Marketing Implications

Proposes to develop a service quality model, based on test of a sample of business executives, which describes how the quality of services is perceived by customers. Looks at its marketing implications, in which functional quality is seen to be a very...

Understanding the Small Business Sector

This text introduces the key characteristics of the small business sector. Looking at core business functions, it examines the specific problems that face the small business owner. It shows how the business environment for the smaller firm differs from...

Delivering quality service : balancing customer perceptions and expectations

Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry

The Sources of Innovation

The Sources of Innovation

Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

The following study both synthesizes and builds on the efforts to conceptualize the effects of quality, satisfaction, and value on consumers’ behavioral intentions. Specifically, it reports an empirical assessment of a model of service encounters that...

CUSTOMER LOYALTY: TOWARD AN INTEGRATED CONCEPTUAL FRAMEWORK

His research interests include consumer decision making, information processing, and consumer loyalty. He has published in theJournal of Consumer Research andAdvances in Consumer Research.

Stock markets, banks, and economic growth

Using data on 49 countries from 1976 to 1993, the authors investigate whether measures of stock market liquidity, size, volatility, and integration in world capital markets predict future rates of economic growth, capital accumulation, productivity improvements,...

The American Customer Satisfaction Index: Nature, Purpose, and Findings

Claes Fornell, Michael D. Johnson, Eugene W. Anderson, Jaesung Cha, Barbara Everitt Bryant

The Physiology of the Grid

Ian Foster, Carl Kesselman, Jeffrey M. Nick, Steven Tuecke

The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty

The authors examine two aspects of brand loyalty, purchase loyalty and attitudinal loyalty, as linking variables in the chain of effects from brand trust and brand affect to brand performance (market share and relative price). The model includes product-level,...

Marketing services : competing through quality

Boris W. Becker, Leonard L. Berry, A. Parasuraman

Market orientation: Antecedents and consequences

Ajay K. Kohli, Bernard J. Jaworski

Domestic Savings and International Capital Flows

How internationally mobile is the world's supply of capital? Does capital flow among industrial countries to equalize the yield to investors? Alternatively, does the saving that originates in a country remain 'to be invested there? Or does the truth lie...

Electronic Commerce: A Managerial Perspective

From the Publisher:This book presents the fundamentals of electronic commerce and its terminology, describing what it is and how it is being conducted and managed. It also focuses on the major opportunities, limitations, issues, and risks impacting the...

Electronic commerce: a managerial perspective

Efraim Turban, David King, H. Michael Chung

Technological Opportunity and Spillovers of R&D: Evidence from Firms' Patents, Profits and Market Value

This paper presents evidence that firms' patents, profits and market value are systematically related to the"technological position" of firms' research programs. Further, firms are seen to "move" in technology space in response to the pattern of contemporaneous...

Customer value: The next source for competitive advantage

Driven by more demanding customers, global competition, and slow-growth economies and industries, many organizations search for new ways to achieve and retain a competitive advantage. Past attempts have largely looked internally within the organization...

Firms, Contracts, and Financial Structure

This book provides a framework for thinking about economic instiutions such as firms. The basic idea is that institutions arise in situations where people write incomplete contracts and where the allocation of power or control is therefore important....

Factors Affecting Trust in Market Research Relationships

Christine Moorman, Rohit Deshpandé, Gerald Zaltman

The Limits of Arbitrage

Textbook arbitrage in financial markets requires no capital and entails no risk. In reality, almost all arbitrage requires capital and is typically risky. Moreover, professional arbitrage is conducted by a relatively small number of highly specialized...

The Audit Society: Rituals of Verification

Since the early 1980s there has been an explosion of auditing activity in the United Kingdom and North America. In addition to financial audits there are now medical audits, technology audits, value for money audits, environmental audits, quality audits,...

Uncertain Imitability: An Analysis of Interfirm Differences in Efficiency under Competition

Causal ambiguity inherent in the creation of productive processes is modeled by attaching an irreducible ex ante uncertainty to the level of firm efficiency that is achieved by sequential entrants. Without recourse to scale economies or market power,...

The Capital Asset Pricing Model: Some Empirical Tests

Michael C. Jensen, Fischer Black, Myron S. Scholes

Consumer Trust, Value, and Loyalty in Relational Exchanges

The authors develop a framework for understanding the behaviors and practices of service providers that build or deplete consumer trust and the mechanisms that convert consumer trust into value and loyalty in relational exchanges. The proposed framework...

Consumer Perceived Value: The Development of a Multiple Item Scale

Value creation is widely discussed in the practitioner literature and is often a part of organizations’ mission statements and objectives. It is seen by many commentators as the key to long-term success, with Albrecht (1992 , p 7) arguing that “the...

Managing Brand Equity

Allan D. Shocker, David A. Aaker

Risk Reduction as a Managerial Motive for Conglomerate Mergers

A conglomerate merger generally leads, through the diversification effect, to reduced risk for the combined entity. As is well known, in perfect capital markets such risk reduction will not be beneficial to stockholders, since they can achieve on their...

Marketing research : an applied orientation

The content of this 3rd edition marketing research textbook is practical and up to date and is based on an applied and managerially focused approach. Australian an New Zealand research and examples have been thoroughly intergrated into every chapter.

Microeconomics of Banking

Twenty years ago, most banking courses focused on either management or monetary aspects of banking, with no connecting. Since then, a microeconomic theory of banking has developed, mainly through a switch of emphasis from the modeling of risk to the modeling...

Supply Chain Management: Implementation Issues and Research Opportunities

In 1998, the Council of Logistics Management modified the definition of logistics to indicate that logistics is a subset of supply chain management and that the two terms are not synonymous. Now that this difference has been recognized by the premier...

Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach

Through qualitative and empirical research, the authors find that the service quality construct conforms to the structure of a third-order factor model that ties service quality perceptions to distinct and actionable dimensions: outcome, interaction,...

DEFINING SUPPLY CHAIN MANAGEMENT

John T. Mentzer, William DeWitt, James S Keebler, Soonhong Min, Nancy W. Nix, Carlo D. Smith, Zach G. Zacharia

SUPPLY CHAIN MANAGEMENT -- MORE THAN A NEW NAME FOR LOGISTICS

Practitioners and educators have variously addressed the concept of supply chain management (SCM) as an extension of logistics, the same as logistics, or as an all‐encompassing approach to business integration. Based on a review of the literature and...

Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility

In the face of marketplace polls that attest to the increasing influence of corporate social responsibility (CSR) on consumers’ purchase behavior, this article examines when, how, and for whom specific CSR initiatives work. The findings implicate both...

Global Entrepreneurship Monitor

Jonathan Levie, M. M. Hart

Dyadic business relationships within a business network context

In business-to-business settings, dyadic relationships between firms are of paramount interest. Recent developments in business practice strongly suggest that to understand these business relations ...

Managing Innovation: Integrating Technological, Market and Organizational Change

Technologies are increasingly complex and expensive, markets are more competitive, and products and services more difficult to differentiate. In such an environment organizations achieve competitive advantage through innovation. They must approach innovation...

The venture capital cycle

Paul A. Gompers, Joshua Lerner

Protecting Their Intellectual Assets: Appropriability Conditions and Why U.S. Manufacturing Firms Patent (or Not)

Based on a survey questionnaire administered to 1478 R&D labs in the U.S. manufacturing sector in 1994, we find that firms typically protect the profits due to invention with a range of mechanisms, including patents, secrecy, lead time advantages and...

The nature and determinants of customer expectations of service

Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman

Broadening the concept of marketing.

Marketing in business is the task of finding and stimulating buyers for a firmss output. Product development pricing distribution and communication are the mainstays of marketing while progressive firms also develop new products and chart the trends...

Issues in Supply Chain Management

Successful supply chain management requires cross-functional integration and marketing must play a critical role. The challenge is to determine how to successfully accomplish this integration. We present a framework for supply chain management as well...

Supply Chain Coordination with Contracts

This chapter reviews the supply chain coordination with contracts. Numerous supply chain models are discussed. In each model, the supply chain optimal actions are identified. The chapter extends the newsvendor model by allowing the retailer to choose...

The Determination of Financial Structure: The Incentive-Signalling Approach

The Modigliani-Miller theorem on the irrelevancy of financial structure implicitly assumes that the market possesses full information about the activities of firms. If managers possess inside information, however, then the choice of a managerial incentive...

Innovation and Small Firms

Utilizing a unique data set, Zoltan Acs and David Audretsch provide a rich empirical analysis of the increased importance of small firms in generating technological innovations and their growing contribution to the U.S. economy. They identify the contributions...

On the Size Distribution of Business Firms

This paper proposes a new theory of the size distributions of business firms. It postulates an underlying distribution of persons by managerial "talent" and then studies the division of persons into managers and employees and the allocation of productive...

ELECTRONIC WORD-OF-MOUTH VIA CONSUMER-OPINION PLATFORMS: WHAT MOTIVATES CONSUMERS TO ARTICULATE THEMSELVES ON THE INTERNET?

Through Web-based consumer opinion platforms (e.g., epinions.com), the Internet enables customers to share their opinions on, and experiences with, goods and services with a multitude of other consumers; that is, to engage in electronic wordof-mouth (eWOM)...

The Federal Funds Rate and the Channels of Monetary Transnission

First, we show that the interest rate on Federal funds is extremely informative about future movements of real macroeconomic variables, more so than monetary aggregates or other interest rates. Next, we argue that the reason for this forecasting is that...

Handbook of Industrial Organization

Richard Schmalensee, Robert D. Willig

MARKOR: A measure of market orientation

Bernard J. Jaworski, Ajay K. Kohli

The Economics of Agency.

Kenneth Joseph Arrow

Open business models : how to thrive in the new innovation landscape

Henry Chesbrough, Maricio Quijano, Steve Manke, Ron Locey, Mark Whelan, George Roush

Strategic Brand Concept-Image Management

C. Whan Park, Bernard J. Jaworski, Deborah J. Maclnnis

The value concept and relationship marketing

The value concept is a basic constituent of relationship marketing. The ability to provide superior value to customers is a prerequisite when trying to establish and maintain long‐term customer relationships. Stresses the fact that the underlying construct...

Innovation and Industry Evolution

It once took two decades to replace one-third of the Fortune 500; now a subset of new firms are challenging and displacing this elite group at a breathtaking rate, while armies of startups come and go within just a few years. Most new jobs are, in fact,...

The role of social and human capital among nascent entrepreneurs

This study examines nascent entrepreneurship by comparing individuals engaged in nascent activities (n=380) with a control group (n=608), after screening a sample from the general population (n=30,427). The study then follows the developmental process...

Co-creation experiences: The next practice in value creation

Consumers today have more choices of products and services than ever before, but they seem dissatisfied. Firms invest in greater product variety but are less able to differentiate themselves. Growth and value creation have become the dominant themes for...

Market-Based Assets and Shareholder Value: A Framework for Analysis

The authors develop a conceptua] framework of the marketing-finance interface and discuss its implications for the theory and practice of marketing. The framework proposes that marketing is concerned with the task of developing and managing market-based...

A New Database on Financial Development and Structure

The authors introduce a new database of indicators of financial development and structure across countries and over time. This database is unique in that it unites a variety of indicators that measure the size, activity, and efficiency of financial intermediaries...

The Mechanism of Internationalisation

The contemporary relevance of the so‐called Uppsala Internationalisation Model is discussed. This is a framework advanced by a number of Swedish colleagues describing the typical process of “going international”. Johanson and Vahlne respond to the...

The role of emotions in marketing

Richard P. Bagozzi, Mahesh Gopinath, Prashanth U. Nyer

Risk Taking by Mutual Funds as a Response to Incentives

This paper examines the agency conflict between mutual fund investors and mutual fund companies. Investors would like the fund company to use its judgement to maximize risk-adjusted fund returns. A fund company, however, in its desire to maximize its...

The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets

From the Publisher:This groundbreaking book offers practical advice and rules of thumb for designing a business strategy that focuses on knowledge as an intangible asset. In eight chapters, Sveiby assembles a veritable toolbox of knowledge-based management...

Takeover Bids, the Free-Rider Problem, and the Theory of the Corporation

It is commonly thought that a widely held corporation that is not being run in the interest of its shareholders will be vulnerable to a takeover bid. We show that this is false, since shareholders can free ride on the raider's improvement of the corporation,...

Building Brand Community

A brand community from a customer-experiential perspective is a fabric of relationships in which the customer is situated. Crucial relationships include those between the customer and the brand, between the customer and the firm, between the customer...

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