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CiteWeb id: 20100000036

CiteWeb score: 5596

The publication "Delivering quality service : balancing customer perceptions and expectations" is placed in the Top 10000 of the best publications in CiteWeb. Also in the category Business it is included to the Top 100. Additionally, the publicaiton "Delivering quality service : balancing customer perceptions and expectations" is placed in the Top 100 among other scientific works published in 2010.
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